2. Personal data we collect from visitors to our website.
3. Personal data we collect about you when you are a customer
We may collect details such as your name, address, telephone number and email address when you order goods or services from us in one of our showrooms, online, over the phone or via a remote planning appointment. We will use this information to process your order, comply with our contractual obligations and, where you have set up an online account with us, to help manage your account. Additionally, when you place an order, we may collect payment information, such as bank details. We may also collect contact details from you relating to a third party we may contact (with your consent) to discuss an order which you have placed. We may also use your information including your address and the type of product purchased from us to help inform the sale of our products to future customers. We may also use your name and contact details to address your customer service queries in order to manage your order process. In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers, suppliers, postal service, other delivery organisations and installers, and online appointment hosts, in order to assist in the delivery and performance of the goods and services you have ordered. We may also instruct third parties to conduct customer experience and other surveys on our behalf to improve our services and for customer research and marketing purposes (unless you have previously opted – out from us or a third party contacting you for marketing purposes). We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We may also publish your feedback on our Website and in other marketing materials (subject to obtaining your prior consent where necessary). We will also use your personal data in the ways described in sections 6, 7 and 9 of this policy.
4. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel any order you have placed with us, and we will notify you if this is the case at that time.
In addition to the uses described in sections 2 and 3 above, where you have purchased our products or services, indicated that you would like to receive marketing correspondence from us, subscribed to our mailing lists or newsletters, or entered into any of our competitions or provided us with your details at networking events, we may use your personal data where you have given your consent or where this is necessary for our legitimate interests and these are not overridden by your rights and freedoms in order to provide you with details about our goods and services which we think may be of interest. You have the right to opt-out of receiving marketing correspondence from us at any time. To opt-out of receiving such information you can: email us at firstname.lastname@example.org (UK) providing us with your name and contact details. We may contact you in order to obtain the contact details for any third parties including contractors who have provided you with installation or other related services in order to perform a contract or where we have a legitimate interest to do so in connection with the provision of services.
6. Monitoring and recording
We may monitor and record communications with you (such as telephone communications and remote planning appointments) for the purpose of quality assurance, training, fraud prevention and compliance. We may also take photos of the products delivered and/or installed at your property in order to demonstrate the delivery and performance of products and services to you.
7. Legal basis for processing your personal data as a Customer or Visitor
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances: for the performance of a contract we enter into with you; where necessary for compliance with a legal or regulatory obligation we are subject to; and for our legitimate interests (as described within this Policy) (but only if your interests and fundamental rights do not override these interests).
8. Disclosure of personal data to third parties
As well as set out elsewhere in this Policy, we may disclose your information to the following parties, because we have a legitimate interest in doing so: our group companies (including our subsidiaries, our holding companies and any subsidiaries of our holding companies as defined in Section 1159 of the Companies Act 2006) for purposes described in this Policy; staff members and third party suppliers in order to facilitate the provision of goods or services to you; our affiliated entities to support internal administration; IT software providers that host our Website and store data on our behalf and service providers and suppliers to Zest Kitchens Northampton Ltd; our professional advisers including consultants, legal advisors, bankers and insurers; HM Revenue and Customs, U.K. regulators, and other U.K. authorities who require reporting of processing activities in certain circumstances, when needed to comply with any court order, law, or legal process, including to respond to any government or regulatory request; third party companies like Trustpilot and Google Reviews that collect and assess customer feedback; to third-party organisations who provide us with information on an anonymised basis about customer demographics and expenditure; to third party organisations who provide us with online appointment hosting services from time to time; and to third parties with whom we may in the future negotiate a sale, transfer or merger of our business. We may also disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements, or to protect our rights, property, or safety of our customers, or others. We may share your personal data, like an e-mail address or other data, with ad networks for online behavioural advertising purposes with your consent. We will not sell or distribute personal data to other organisations without your approval.
9. Cross-border data transfers
Your personal data may be stored and processed in any country where Zest Kitchens Northampton Ltd or their service providers operate their business, which may not have protections for personal data which are equivalent to those of your jurisdiction and/or which may not be considered adequate by the European Union (“EU”). By using our Website and / or services, you acknowledge that we may transfer your personal data to countries outside your country of residence, and that these may provide different data protection rules than in your country and such rules may not be equivalent to those of the EU. Where we transfer data from the EU and other jurisdictions outside the European Economic Area (“EEA”), we will implement appropriate safeguards approved by the European Commission for the security of the processing of your personal data outside the EEA
10. Data security
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our Website or to the third party; any transmission is at your own risk. Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
11. Access to, updating, deleting and restricting use of personal data
It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes. Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances, and to withdraw your consent to the processing of your personal data where this has been provided, although we may have the right to process your data without your consent in certain circumstances, as set out elsewhere in this policy. You also have the right to access information held about you and for this to be provided in an intelligible form and rights in certain situations to rectification of your data, to object to automated decision making, to have your data erased or to have your data transferred to another provider. If you would like a copy of some or all of your personal information, please send an email to our Data Protection Officer at email@example.com specifying your name and the details of your request. We will respond to your request(s) as soon as reasonably practicable, but in any case, within the legally required period of time. We reserve the right to charge a reasonable fee for the administrative costs of complying with your request if your request is manifestly unfounded or excessive, or if you request further copies of your data following a request. You can also ask us to do the following (although please see section 12.4, which might apply to your request): update or amend your personal data if you feel this is inaccurate; remove your personal data from our records entirely; send you copies of your personal data in a commonly used format, and transfer your information to another entity; or restrict the use of your personal data. If you make this type of request, we may request specific information from you to help us confirm your identity and verify your request. Data protection legislation may allow or require us to refuse your request. If we refuse your request we will inform you of the reasons why, subject to any legal or regulatory restrictions. Please send any requests relating to the above in writing to our Data Protection Officer at firstname.lastname@example.org your name and the details of your request.
12. Retention of personal data
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for (for example to respond to any questions, complaints or claims made by your or on your behalf and to show you that we treated you fairly), unless a longer retention period is required by law or to fulfil a legal obligation or for accounting purposes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Details of retention periods for different aspects of your personal data are available upon request by contacting us at email@example.com
13. Right to withdraw consent
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at firstname.lastname@example.org
14. Age Restrictions
The Website is not intended for use by individuals under the age of sixteen, and we request that these individuals not provide personal data through the Website. If you are a parent or guardian of a child under the age of sixteen and believe that he or she has disclosed his or her personal data to us, please contact us using the information provided under “Contact Us.”
16. Contact us
Last updated: September 2023